What your administrator controls
What your administrator controls
Who can read this: anyone. Who can change these settings: only a platform administrator, never a space owner, whatever rights you hold in your space.
What it's for
Some things your space depends on are set once for the whole installation, in the System area. You cannot see or change them. When one is missing, a feature in your space fails or sits idle, and the screen rarely says why. This page lists each setting, what it affects for you, the symptom you will see, and what to ask for.
Being an owner does not make you an administrator. The Admin invite role is not an administrator either; it is a preset of space rights (see the ). An administrator is a person who runs the installation. If that is you, start with the installation guide and the server manual.
How to use this page
Find the symptom in the table below.
Send the administrator the exact wording from the "Ask for" column.
After they change it, repeat the action. Most settings take effect at once without a restart.
Needs your administrator: every row below. Because you cannot open System, you cannot confirm a setting yourself. The symptom is the only check you have.
Email and links
Setting (System, Config) | What it affects for you | Symptom you see | Ask for |
|---|---|---|---|
Email tab: outgoing mail (SMTP or Resend), and the From address | Invitations, sign-up confirmation, portal sign-in links, notifications, automation emails, backup reports | A portal invite shows User saved, but the invite email failed to send. Check SMTP configuration. A new account shows Account created but failed to send verification email. Please contact support. Member invitations are saved, but the person may not be told (the failure is only written to the server log) | "Configure outgoing email, set a From address, and use the connection test." |
Public App URL (General tab) | Every link in an email: sign-in, invitation, digests | Public App URL is not configured — set it in System → Config so the link is absolute. | "Set the Public App URL to our public address." |
Inbound Email Domain and Resend Inbound Signing Secret (Email tab) | The email address your space gets for Inbound Messaging, such as | No inbound email domain is set, so addresses aren't auto-suggested — type a full address for each endpoint. Inbound mail does not arrive | "Set the inbound email domain, register the webhook in Resend, and save its signing secret." |
Blocked email domains (Security tab) | Who may register and who may sign in to a portal. A list of throwaway-mail domains is built in | A customer is refused with Disposable or temporary email addresses are not allowed. Please use a permanent email address. although the address is real | "Allow the domain |
Not an email setting: a message under an email box that points out a Cyrillic or Greek look-alike letter or an invisible character in an address ("…" contains the Cyrillic letter…). That is a typo in the address. Press the suggestion to fix it.
AI
Setting | What it affects for you | Symptom you see | Ask for |
|---|---|---|---|
AI tab: AI providers, with a role per provider: Analysis, Doc Generation, Agent, Grammar Check, Grammar Background, Image Description, OCR (vision required), Translation Background | Assistant chat, agents, document generation, grammar check, translation, image descriptions, OCR of scanned files | A feature does nothing or fails. Translation reports No AI provider available. A scan with no text layer is reported as having no text when no OCR provider is set up | "Add an AI provider and assign it the roles our space uses." |
Embedding (AI tab) | Meaning-based document search | No message at all. Document search quietly falls back to keywords only, so results that match by meaning are missing | "Configure the embedding endpoint." |
AI credits per plan (Billing tab, AI Usage tab) | How much AI your plan includes each month | You've used all N AI credits included this month. Upgrade for more. | A higher plan, or a change to the plan's limit |
You can avoid the shared pool for agents: in Agents, Use our own AI key for agents in this project runs your agents on your own provider and key (OpenRouter, Z.ai, MiniMax, Alibaba (Qwen) or a custom OpenAI-compatible endpoint). That section needs Manage Members. See .
Files
Setting | What it affects for you | Symptom you see | Ask for |
|---|---|---|---|
Storage & Logs tab: file storage (local disk, or S3-compatible) | Every uploaded image, file and attachment, including the Asset Library and form uploads | Uploads fail (for example Upload failed: file name in the Asset Library) | "Check file storage and run the connection test." |
Embed File Max Size (MB) | The biggest file you can attach to a document. Default 100 | A large file is refused | "Raise the embed file size limit." |
Log database (Storage & Logs) | Where the Data change log is kept: the main database, or a separate one | Couldn't load the change log. with Retry when the separate database is unreachable | "Check the change-log database." |
Sign-in and spam protection
Setting | What it affects for you | Symptom you see | Ask for |
|---|---|---|---|
Cloudflare Turnstile (Security tab) | The CAPTCHA on sign-in, sign-up, public forms and public booking | The form setting Require Cloudflare Turnstile appears on, but with no keys saved the server skips the check. Your public form accepts submissions with no CAPTCHA | "Add the Turnstile site key and secret." |
Sign-in providers (Security tab): Google and Apple | The "Continue with Google" and "Continue with Apple" buttons on the login pages | The buttons are missing | "Enable Google/Apple sign-in." |
Payments, plans and billing
Two different things, both set by the administrator. See and .
Setting | What it affects for you | Symptom you see | Ask for |
|---|---|---|---|
Stripe payments (Security tab): the platform's Stripe Connect keys and webhook | Your shop taking card payments through Stripe | In the payment connector: Stripe isn’t configured on this platform (an admin sets the keys in System → Config). | "Configure the platform Stripe keys and register the webhook." |
Billing tab: Stripe billing keys, and Subscription plans (prices, limits, seats) | The plans on Billing & usage, upgrade and Manage billing | Available plans is empty, or the upgrade button is missing | "Define the subscription plans and connect Stripe billing." |
Plan limits (Billing tab) | Projects, documents, records, seats, viewers, external users, AI credits, automation runs, storage, and whether Backups exist | Plan limit reached with Upgrade plan. Backups are a paid feature | A higher plan, or raising the limit |
Billing page under System (billing accounts) | Administrators can switch an account to a plan by hand, without charging | Your plan changed without a checkout | Nothing: ask the administrator why |
Websites and connectors
Setting | What it affects for you | Symptom you see | Ask for |
|---|---|---|---|
Deployments tab: storefront templates and the hosting token | Publish to web for shops and booking sites; custom domains | No storefront templates are configured. An admin can add a …-type template in System → Config → Deployments. Or Connect Vercel (System → Config → Deployments) to attach custom domains. | "Register a shop (or booking) template with a default host suffix. For custom domains, connect the hosting token." |
Connectors page under System: connector packages | Third-party connectors available to install in spaces | A connector you expect is not in the list | "Install the connector package." |
Connectors page under System: OAuth apps | Connectors that sign in to an outside account, such as a CRM or a drive | The connector's sign-in step fails | "Register the OAuth app for this provider and use this redirect address: (shown in System)." |
Data Providers tab: exchange-rate sources | Which sources appear for currency rates. One source is off by default | A rate source is missing from the picker | "Turn on the rate source X." |
Software development feature (General tab) | Whether Software development can be switched on in a space's Edit form | The switch is not in the form | "Enable the Software development feature." |
Portal builder, demo flag | Only for platform administrators ( | You do not see Portal builder or Demo space | Nothing. These are not owner settings |
Behind the scenes
These help the administrator find a fault; you never need to change them.
Page (System) | What it shows |
|---|---|
Jobs | Background work and its history, such as imports and AI jobs |
Health | Whether background schedulers are running. A stuck item shows Stale or Failing |
Users | Accounts, permissions, blocking |
Traces, Client errors, and agent tool errors | Faults reported by the app and by agents |
Index advisor | Database performance hints |
Observability and Analytics tabs | Telemetry, and Google Analytics on the register, login, projects and billing pages only. Never loaded inside a space or portal |
If a job you started never finishes, tell the administrator the time and the action. They can find it in Jobs and Health.
Before you raise a request
Check it is not a plan limit. Plan limit reached means upgrade, not a broken setting.